Moderation, Takedown, and Appeals

Last updated: October 7, 2026

1. Reporting

Any signed-in user can report a story, a creator, an uploaded asset, a world, or a party. A story report may also include the relevant session and message identifiers as context, but a session or message identifier alone is not an accepted report target. In a World chat, a signed-in reader may report one exact message from that World; the reported text and its author are delivered to the same internal moderation queue as every other content report. A World-chat message identifier cannot be combined with a Story, session, asset, creator, or party target. When you report something, you choose a reason: unsafe content, harassment, illegal content, a personal-data leak, hate content, sexual content outside the stated rating, or other. To prevent abuse, each account can submit at most three reports in a five-minute window, and repeating the same report while it is still open adds a duplicate count to that report instead of creating a second ticket.

A signed-in creator can also report a sound in Public sounds by choosing a reason. It shares the three-reports-per-five-minutes limit and sends the sound directly to the moderation queue. Repeating an open report of the same sound and reason increases its duplicate count. The confirmation identifies the queue item; sound reports do not currently appear in the ordinary report-status list. A rejected shared sound is removed from new use, and existing Story copies are blocked from playback.

2. Review

Reports, together with automated safety flags, enter an internal moderation queue reviewed by authorized Mystrix moderators. A pending item may be escalated once for further review; escalation is not a final resolution. A reviewer can then approve, reject, or warn from the pending or escalated state, with the final action claimed atomically so two reviewers cannot resolve the same item twice. For an uploaded asset, approve or reject also records the authorized moderation decision on the asset itself. When a reviewer decides your report, the ticket you filed carries that outcome: an upheld report means the reported content broke the rules, and a dismissed report means it did not.

3. Account and content actions

Depending on what a review finds, Mystrix may warn an account, suspend it for a fixed period, or ban it indefinitely, and may take down or restrict the story, world, or asset involved. After a fixed suspension deadline passes, the expiry sweep checks at API startup, every minute while the live API is running, or during an operator listing or publication check. Restoration requires the affected datastore reads and writes to succeed; failed sweeps retry on later checks. Restoration may therefore occur shortly after the exact deadline. A ban does not lift on its own.

4. Effect on content when an account is sanctioned

Suspending or banning a creator's account also reaches the content they own: the worlds and stories inside them are taken down from discovery for the duration of the sanction, or indefinitely for a ban, rather than staying listed and playable while the account itself is locked out.

5. Appeals

Mystrix handles appeals in the same support queue used for other account issues; there is no separate adjudication system or promised service level. If you can sign in, contact support and identify the specific warning, account action, or content takedown you believe was mistaken. If a suspension or ban prevents sign-in, use the public Appeal a suspension or ban link on the sign-in page (or visit `/account-appeal`), verify the affected account with its current email and password, and describe the decision you want reviewed. That form creates an escalated ticket linked to the affected account without restoring product access. An operator will review it.

6. Intellectual-property and infringement takedown requests

If you believe content on Mystrix infringes your intellectual property rights, use the same reporting and support channels described above and in the Intellectual Property and AI-Output Licence §5. There is no separate, formally designated infringement-notice process in the product today.

7. Contact

Reports, appeals, and takedown requests all go through our support system. Sanctioned account holders can reach that system through `/account-appeal` without creating a second identity.